Your agreement with
Frankenmuth, Grand Hill, Bay City & Grand
Traverse Travel (a.k.a. “Agency”)
Before we finalize your tour, cruise, or other trip, we ask that you read and sign this form; your signature will signify your agreement with the following terms and conditions:
PROFESSIONAL FEES – We reserve the right to charge service fees for bookings, changes, special services and cancellations in addition to what may be charged by the travel vendors.
IDENTIFICATION - Government issued photo ID is required at check-in on all flights. If traveling to a foreign country, without proper identification, a passport and necessary visas, you WILL NOT be permitted to depart. In MOST CASES, your passport must be valid six (6) months after the return of your trip. It is your responsibility to verify your necessary travel documents as well as inoculations.
LEGAL NAMES – Your reservations must reflect each travelers accurate legal name as it appear on government issued ID. Please verify accuracy on all travelers prior to completing your reservation with our Advisors.
CONFIRMATION - Please check your original confirmation at time of booking as well as your final documents completely when you receive them. Also, please notify our agency within 24 hours if an error is detected, otherwise, reservations and documents will be considered to be accurate. Any changes after payment is applied will result in change fees.
DOMESTIC/INTERNATIONAL FLIGHT CHECK IN & LUGGAGE – Recommended minimum check-in time for domestic flights is 2 hours, and for international flights, 3 hours. Some charters require 3 hours advance check-in. Additional fees for carry-on and/or luggage may be charged at the time of check-in.
IDENTIFICATION - Government issued photo ID is
required at check-in on all flights. If
traveling to a foreign country, without proper
identification, a passport and necessary visas,
you WILL NOT be permitted to depart. In MOST
CASES, your passport must be valid six (6)
months after the return of your trip. It is your
responsibility to verify your necessary travel
documents as well as inoculations. Additional
fees for carry-on and/or luggage may be charged
at the time of check-in.
RECONFIRMATION OF FLIGHTS – Times, flights, and
fares are based on current tariffs that are
subject to change without notice. We recommend
reconfirming the date and time of flights with
your tour operator or airline at least 24 hours
for domestic and 72 hours for international.
Failure to use any portion of your reservations
may result in automatic cancellation of all
continuing and return reservations.
INSECTICIDE – Some countries may require an air
carrier to treat an aircraft passenger cabin
with insecticides. The flight you have chosen
may be subject to insecticide spraying prior to
your flight or while you are on the aircraft.
Federal law requires that we refer you to this
PRICE INCREASES – Airline tickets, tours and
cruises are subject to supplemental price
increases by the supplier or government and may
be imposed after the date of purchase. You may
be charged additional sums by our agency to
offset increased fees, fuel surcharges, taxes,
fluctuation in foreign exchange markets or any
combination thereof. I hereby consent to any
post-purchase price increases and authorize
"Agency" to charge my credit card or will be
paid by cash or check for such additional
CHANGED PLANS – Most airfares involve certain
restrictions. A change in carrier(s), flight(s),
time(s), or routing(s) before or during your
trip will result in carrier and agency fees. In
the event of cancellation, you may be asked for
a letter of cancellation and will provide one if
AIRLINES RESERVATIONS – You must contact our
agency to notify us of changes and cancellations
by travelers PRIOR to departure date. All
cancellations and/or changes are subject to
airline and agency fees. All refunds are subject
to final audit by the airline. Any post refund
charges implemented by the airlines will be
passed onto each traveler.
HOTELS – are usually confirmed on a guaranteed
payment basis. If you cancel or change plans,
please notify your agent or hotel(s) within the
time period specified by that hotel to avoid
penalties. Failure to meet terms for
cancellation will be charged to credit card
provided to guarantee reservation. SOME hotels
rates are NON-REFUNDABLE at the time of booking.
Mandatory resort fees and/or cleaning fees may
apply. Please verify with your agent.
CAR RENTALS - All rentals are subject to rental
agency, airport, local, and state taxes and
fees. Any voluntary or involuntary change of
plans may affect rental rates. Parking fees at
your hotel may apply.
TOUR/PACKAGE PRICES – are subject to change
without notice due to currency fluctuations,
tariff changes or increase in operational costs.
In addition, group tours/packages are based on a
minimum number of passengers traveling; if the
number of passengers falls below the minimum
required, a surcharge may be imposed on all
DURING TRAVEL ISSUES - If problems occur during
your tour, always contact the local tour
representative for best resolution. Phone
numbers are found in your final documentation.
Please verify prior to your departure.
PUBLIC WEBSITES – If you request that our agents
make reservations on public websites, you
may contain disclaimers, limits of liability and
DISCLAIMER OF LIABLITY – "Agency" are acting as
an agents for suppliers in selling
travel-related services, or in accepting
reservations or bookings for service that are
not directly supplied by "Agency" (such as air
and ground transportation, hotel accommodations,
meals, tours, cruises, etc.). “Agency”
therefore, shall not be responsible for breach
of contract or any intentional or careless
actions or omissions on part of such suppliers,
which result in any loss, damage, delay, or
injury to your or your travel companions or
group members. Unless the term “guaranteed” is
specifically stated in writing on your tickets,
invoice, or reservation itinerary. "Agency" does
not guarantee any of such suppliers’ rates,
bookings, reservations, connections, scheduling,
or handling of baggage or other personal
effects. "Agency" shall not be responsible for
any injuries, damages, or losses caused to any
traveler in connection with terrorist
activities, social or labor unrest, mechanical
or construction failures or difficulties,
diseases, local laws, climatic conditions,
criminal acts or abnormal conditions or
developments, or any other actions, omissions,
or conditions outside the travel agency’s
control. Traveler assumes complete and full
responsibility for, and hereby releases the
agent and travel agency from any duty of
checking and verifying any and all passport,
visa, vaccination, or other entry requirements
of each destination, and all safety or security
conditions at such destinations, during the
length of the proposed travel. For information
concerning possible dangers at international
destinations, contact the Travel Advisory
Section of the U.S. State Department. For
medical information, call the Public Health
Service. By embarking upon his/her travel, the
traveler voluntarily assumes all risks involved
in such travel, whether expected or unexpected.
Traveler is hereby warned of such risks, and is
advised to obtain appropriate insurance coverage
against them. Traveler’s retention of tickets,
reservations, or bookings after issuance shall
constitute a consent to the above, and an
agreement on his/her part to convey the contents
hereto to his/her travel companions or group
WHAT YOU SHOULD
KNOW ABOUT THE POSSIBLITY OF TRAVEL RELATED
Hopefully, there will not be any more travel
related bankruptcies, but it has to be
recognized that they might occur. You should
know how they might affect you.
1. If a travel vendor (which includes airlines,
cruise lines, tour companies or anyone with whom
"Agency" books travel) declares bankruptcy, it
may not be required to issue refunds or honor
tickets purchased before the date it declares
2. Travel agents are not allowed to refund
tickets for travel vendors that have declared
bankruptcy. Money given to "Agency" immediately
becomes the property of the Travel Vendor, and
we are required by laws to comply with the
travel vendor orders.
3. If a travel vendor declares bankruptcy it
might continue service, limit service, or stop
service completely. Other travel vendors might
accept passengers or customers under limited
circumstances from the defaulted Travel Vendor.
4. By accepting the services listed in this
document, you agree that "Agency" cannot be held
responsible for reservations or services
purchased for a travel vendor if that travel
vendor declares bankruptcy.
“Agency” and its agents have endeavored to
secure the lowest possible prices, suitable for
your travel requirements, based on space
available at the time of booking, accessible
sources of information and knowledge of agents
PLEASE NOTE that retention of tickets,
reservations or bookings after issuance shall
constitute acceptance of all the provisions in
the conditions listed hereto as well as those
terms and conditions set forth in the
announcements and circulars of the tour/package,
cruise or service.
BILLING – purchases made by credit card may
appear as separate charges on a credit card
statement(s), one or more by the travel supplier
and one or more by "Agency".
PAYMENT - You agree to pay all fees or charges
to your account in accordance with the fees,
charges and billing terms in effect at the time
a fee or charge is due and payable. You also
agree to pay all applicable taxes included
and/or billed as you travel. You must provide
"Agency" with valid payment information in
connection with your planned trips. By providing
"Agency" with your payment information, you
agree that (i) "Agency" are authorized to
immediately invoice your Account for all fees
and charges due and payable to "Agency"
hereunder, (ii) "Agency" are authorized to share
any payment information and instructions
required to complete the payment transactions
with its third-party payment service providers
(e.g., credit card transaction processing,
merchant settlement, and other related travel
services), and (iii) no additional notice or
consent is required for the foregoing
authorizations. You agree to immediately notify
agents of "Agency" of any change in your payment
information. "Agency" reserve the right at any
time to change its prices and billing methods.
If payment cannot be charged to your payment
card or your payment is returned for any reason
you agree to pay "Agency" with an alternate form
of payment immediately otherwise, your
reservations may be canceled.
INSURANCE PROTECTION – "Agency" strongly
recommend purchasing cancellation insurance at
the time of your booking. All reservations are
subject to up to a 15% agency cancellation fee.
AUTHORIZATION: I authorize "Agency" to
charge my Visa, Master Card, Discover, American
Express for associated payments and fees of my
tour or cruise.
Last four digits of account number:
Amount authorized : $
I have reviewed the original confirmation
and have checked for accuracy. I understand all
the terms and conditions, fees, change rules and
refund policies associated with the travel
arrangements as on this notice and in other
documents and brochures pertaining to this trip.
I understand that travel insurance is available
at an additional charge and if purchased I have
reviewed the policy and understand the